Refund and Returns Policy

Refund and Returns Policy

Returns

We do not have stock at Caddy.world. Everything is ordered for you and then delivered to you. Returns/cancellations are sometimes possible, however, this must be reported to the supplier within 14 days of ordering. The boxes must not be opened and products must therefore not be removed from the packaging. If this is the case, a return will not be accepted. If you do return something without written consultation, it will not be processed further.

Note: if it arrives damaged, DO NOT accept the package! Report this immediately to the carrier.

Opened boxes/packaging can NOT be returned, unless the product has been delivered incorrectly.

Have you ordered something but you still want something different? Think about this before you ordered and not if you have ordered and you want to do this afterwards, because this always costs money and custom products ordered for you can never be returned, such as side skirts, spoilers, etc. With original parts it means that it may NOT be opened must not be damaged in packaging, it must be in the same condition as VW delivered it. Returning is at your own expense, in addition, they charge return costs, administration costs plus at least 10% of the gross price. So you will never get your full paid amount back! Therefore, think carefully about what you order in advance!

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